At The Cross Decor & Design, we stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our shipments are carefully packed and inspected before leaving our store, but in the event you are not satisfied with your purchase simply follow the instructions below.
Returns and Exchanges
The Cross Decor & Design will accept merchandise returns for Standard Delivery items within 7 days of purchase and issue a credit or refund at the time of return only with a valid receipt. A valid receipt is an original sales receipt, gift receipt or packing slip. Returns of merchandise purchased through our website will be accepted by mail or in person at the store on 1198 Homer Street, Vancouver BC, Canada. Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with the items to be returned. Shipping and handling charges are nonrefundable. Store returns without a receipt require a valid photo ID and will receive a Gift Card refund via mail.
To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the address on the packing slip. Your return must be sent back to the correct address for us to credit or refund your purchase. If you do not have a packing slip, please call us at 877.689.2902 in North America, 604.689.2900 within Vancouver and international locations.
If you are returning merchandise shipped via Basic Freight or In-Home Delivery, please call us at 877.689.2902 for shipping instructions.
Important: Shipping and handling charges are non-refundable.
Furniture Collection Return/Exchange Policy
At The Cross Decor & Design, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials, and construction is always forefront. Every item in our collection is carefully inspected before leaving our store. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 877.689.2902 during business hours within 7 days. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply.
Please note: Custom and special orders are not returnable.