Shipping Info


Overview

The Cross Decor & Design has carefully selected each of the brands and manufacturers that are featured on our site. We stock many of our most popular items at our Vancouver location, and some are on order so the lead times may vary.

Depending on the supplier and your location, your order will ship via Canada Post, Fedex, USPS or other 3rd party carriers. If your order includes multiple products from multiple manufacturers, you may receive separate shipments. Please note that most of our shipments contain valuable items, therefore our carriers are required to obtain a signature upon delivery.

Standard Shipping Within Canada

$9.95 FLAT RATE under $100 CND, and
Free Shipping* on orders of $100 CND or more. *(except for large or specified items) ONLINE Only.
In store pickup is always free.
Some of our suppliers require us to apply a mandatory shipping charge. When this applies to a product, a note will appear on the product page indicating the exact amount. This amount will be added to your shopping cart.

Standard Shipping to United States and other countries

For US destinations is FLAT RATE of $15 up to $150.
For orders of $150CND and above, we will contact you after your purchase with various shipping options.
For more info please contact Emmanuel at toll-free at 1.877.689.2902 or email him at emmanuel@thecrossdesign.com
International orders, we will contact you after your purchase with various shipping options available to you.
Some of our suppliers require us to apply a mandatory shipping charge. When this applies to a product, a note will appear on the product page indicating the exact amount. This amount will be added to your shopping cart.

Freight Shipping

This promotion is for online purchases only. Certain items available on The Cross Decor & Design - because they are too heavy or require special handling - are required to be shipped via a 3rd party freight carrier. The Cross Decor & Design pays for these costs. If your purchase will be delivered via Freight, you will be contacted by the Freight company by telephone 1-2 days prior to delivery (typically during M-F business hours), to schedule a delivery appointment. You will need to be present to sign for the item.

Unless "White Glove" is available and selected, Freight shipments are brought to the curbside only and do not include assembly, installation or delivery inside a residence or office. You can arrange for additional services beyond 'curbside only' (e.g. transport into your room of choice, assembly, installation, packaging removal, etc.) when you are contacted by the freight company. There is a charge for such extra services, for which you are responsible. Please inquire directly with the Freight company when they contact you or contact us and we will make the necessary arrangements with the Freight company. See below for details on "White Glove Service". 

For larger items, please specify any special delivery instructions in the "order notes" area during checkout. Let us know about narrow streets, staircases in apartment buildings, etc. Some delivery companies may charge more if there are extraordinary shipping/delivery circumstances. If you have any concerns, please contact us.

With freight shipments, you are also required to inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may choose to refuse delivery of the item(s) only if the damage appears severe.
  
Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs on Freight Delivery returns that are not damaged or incorrect.

For any questions regarding Freight Delivery, please contact us via email with Emmanuel emmanuel@thecrossdesign.com. Please include your order number in all communications. 

White Glove Delivery

Certain items available on The Cross Decor & Design are delivered via "White Glove" service. These items are blanket wrapped, delivered into your business or residence, assembled (if necessary) and all packaging is removed. Depending on the supplier and your location, The Cross Decor & Design pays for some of the shipping costs. If additional costs are involved, we will contact you before finalizing your purchase to obtain your authorization. This is indicated on the product's detail page when applicable. 
Like freight shipping, you will be contacted by the carrier to schedule a delivery appointment (typically during M-F business hours), at which time you will need to be present to inspect the merchandise for any signs of damage.
  
Please contact Emmanuel emmanuel@thecrossdesign.com with any questions related to White Glove services.

Remote Shipping

We ship to Yukon, Northwest Territories, Nunavut and other remote regions but additional shipping fees may apply. Please contact us prior to placing an order to obtain a shipping quote. If you place an order without obtaining a shipping quote, we will contact you with shipping fees via email prior to shipping your product(s).  You will need to respond to this email indicating that we can proceed with the order.

International Shipping

We ship to the US and other international locations but additional shipping fees may apply.  Please contact us prior to placing an order to obtain a shipping quote. If you place an order without obtaining a shipping quote, we will contact you with shipping fees via email prior to shipping your product(s).  You will need to respond to this email indicating that we can proceed with the order.

Please note that due to certain manufacturer restrictions some products cannot be shipped outside Canada.

Outside of Canada, we do not charge sales taxes, although you may be liable to import duties on some items. You are responsible for paying import duties to your country.

Lead Times

Certain articles are already in stock while others are shipped directly from the manufacturer.  We make every effort to ensure that your merchandise reaches you accurately and expediently. In-stock items are shipped within 48 hours of receiving the order.  Your merchandise should then arrive within 5 to 10 business days.

Quick shipping is available upon special request for some in-stock items. This option may involve additional costs, therefore we ask that you contact us for more information.

For made-to-order articles and other items shipped directly from the manufacturer, lead time will vary with every manufacturer and it can range anywhere from 1 to 14 weeks. 
Each product’s detail page indicates the estimated lead time for every article. This information is noted below the price of the item for quick reference:  e.g. “This item usually ships within 1-2 weeks.’’.