Exceptions might include, Special Ordered Furniture or Decor, Jewellery and Original Art, Sleepwear, Towels, & used Bedding. Wear and tear will be evaluated along with the timeline of purchase. All of these exceptions will be reviewed by our team on a case-by-case basis.
We do our best to ensure a positive result, and from time to time we may need to negotiate a solution to suit both parties.
We want to take care of you fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return and/or we will need to negotiate on a case-by-case basis.
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Gift Card.
Gift cards are non-refundable and cannot be returned for cash value.